The invisible oil in business

Losing TrustIf we think of business as a machine, we can think in terms of its physical infrastructure and its processes. Problems might emerge in both of these fronts. In the first case, the complication could be, e.g. the dysfunction of a division. We could detect this kind of problems with relative ease and we can put more of our attention into fixing them, replacing them or getting rid of them. In the second case where an issue in the process occurs, the problem might not be immediately visible to our eyes, yet it could be equally damaging and affect the ultimate output.

We have thus to be aware of and pay particular attention to process matters. Among the most important ones is related to trust. Trust is like the oil that ensures the proper function of a machine. As food is to health, so is trust to business: essential for the long term survival. Read more →

Communication: What did you just say?

Communication processThe communication we all need” is one of the most popular posts on my blog.

In the following, I will expound additional ideas about the most interesting human art and the most effective lubricant for all interpersonal interactions.

“Communication is the transporter of success.” – Alexander Christiani

The hidden faces of communication


We might think communication is about the stories the neighbour related us on a sunny morning or the rumours we unintentionally overheard. We might also think that communication is about the sounds produced by the vocal cords and/or the nasal cavity. And indeed, we are actually not far.

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Times of uncertainty

Uncertainty And ConfusionThe world does not disappear when you close your eyes. The illusion that everything will remain the same is at best temporary. When you open your eyes, the world presents itself with a new appearance and from different lights.

Uncertainty can be the suspense that we experience in terror movies. Perhaps it is the cracking sound of a wooden door in an old mansion when you are alone, or perhaps it is the fear that a dead body might rise up in the middle of a storm while you are lost in an unknown land. We do not need to seek out for such movies if we enjoy uncertainty, for it has come to be an ineffaceable part of our lives.

It is useless to ignore uncertainty and as a result also fruitless to evade it. In Chinese culture, Yin-Yang (be aware that my name is Ying Ying and not the same as Yin) states the duality of things. There is no absolute good nor bad. While change can be interpreted as threat, it also conceals opportunities. The Chinese word crisis is an example of this philosophy: Besides the character danger, is the character for opportunity.

In a prior post about the dream model, I included uncertainty as an epsilon in the mathematical equation. In this article, I want to explore the uncertainty and the perception thereof from the perspective of people, organizations and regions.

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Business Partnerships: The Process

Close-up of business people handshaking on background of modern buildingWhen we think about the multitude of players in the market, we tend to think about competition. This would however imply that we are the only ones pursuing our goals. If we slightly changed our mindset, we would realise that we are not alone in our pursuit. Competition can indeed be very healthy, especially because it motivates us to be the best we can and to do the best we should, however, having business partners can help us achieve our objectives much quicker.

Evaluating business partners can be somewhat similar to evaluating a M&A transaction. Ideally there is something beneficial for both parties and they are somehow complementary, either in product or client base.

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